An Elicitation Strategy Anchored on ISO 9000 Documents

Companies that are according to ISO 9000 standards have to maintain a set of documents describing the quality system that include policies, procedures and instructions to assure the final product’s conformance with ISO 9000 requirements. Each change to be introduced in the certified process has to be first written down in the respective documents that are affected by this changes and employees should be training to assure that the new procedures are understood and can be followed. Partly for this reason, it is contended here that ISO 9000 standards and associated documents can be of a great help for business procedures elicitation. This article aims to show an strategy to elicit software requirements based on the idea of elicit business procedures from ISO 9000 documents and then use this procedures to elicit the lexicon of the domain. It details a conceptual model to elicit business procedures using ISO 9000 documentation together with some heuristics on how to automatically extract this procedures from the ISO 9000 documentation.